Position Description

Position: Chief Operating Officer

ORGANIZATION: Radia (www.radia.net)

LOCATION: Everett, WA

COMPANY BACKGROUND

Radia is the largest radiology and vascular surgery practice in the Pacific Northwest. The group is comprised of 71 practitioners: 47 board certified diagnostic radiologists, nine board certified interventional radiologists, seven fellowship trained vascular surgeons, one board certified nuclear medicine physician, six PACs and one ARNP. Radia employs 236 FTEs and has annual revenues in excess of $60 million. Radia has four outpatient medical imaging facilities and provides seven hospitals in the state of Washington with 24/7 professional imaging services. Radia physicians are noted for top training in their field as well as advanced sub-specialty certification.

Diagnostic and therapeutic imaging services offered by Radia include state-of-the-art Analog and Digital Mammography, Computed Tomography (CT), Fusion Scanning with Computed Tomography/Positive Emission Tomography (CT/PET), Echocardiography, Emergency Radiology, Dental Imaging, Fluoroscopy, Interventional Radiology, Magnetic Resonance Imaging (MRI), Nuclear Medicine, Pain Management, PET, Stereotactic Breast Biopsy, Ultrasound, and Plain Radiography.

Radia's Center for Vascular Disease in Everett and Vascular Institute of the Northwest in Seattle are the result of innovative collaboration between two specialties - vascular surgery and interventional radiology. These physicians and surgeons, using state-of-the-art equipment, offer a full spectrum of services, including: Vascular Ultrasound; Vascular and Thoracic Surgery; Vascular Interventional Radiology; and Cosmetic and Therapeutic Treatment for Veins.

teleRadia™ is a remote radiology interpretation service provided by Radia to an additional 33 hospitals. Each night, using advanced medical communications technologies, teleRadia remotely covers CT, MRI, Ultrasound, Nuclear Medicine and Plain Radiography, interpreting one-third of the emergency medical imaging studies performed in Washington state hospitals.

ORGANIZATIONAL CULTURE

Radia's culture is marked by internal and external collaboration. Internally this translates into shared MD/management responsibility and mutual respect, trust and friendship. A free flow of information and opinion is central to our function. Internally, we are devoted to the well-being of our employees, and externally, we are devoted to the well-being of our partners. In both instances we anticipate long-term relationships. We believe that if our employees and partners thrive, Radia will thrive.

COMPANY HISTORY

On October 1, 1997, Puget Sound Radiology and Radiology Associates merged forming Radia, the largest private practice radiology group in the Pacific Northwest. Both groups had served their respective communities (Radiology Associates in Snohomish County and Puget Sound Radiology in King County) for more than 50 years.

The merger was undertaken to allow for economies of scale in operation, to invest in imaging information technology to better serve the growing population of the greater Puget Sound area and to partner with the hospitals in the expansion of outpatient imaging centers.

COMMUNITY

The Puget Sound region is home to the majority of Washington State citizens who live in the bustling cities and suburbs that extend north to south from Stanwood to Olympia. Most Puget Sound communities lie on either side of the north-south Interstate Highway 5 corridor that serves as the major traffic thoroughfare of the state.

Puget Sound is a body of water lying east of Admiralty Inlet, through which ocean waters reach inland some 50 miles from the Pacific Coast to provide all-weather ports for ocean-going ships at Seattle, Tacoma and Olympia. The waterway is a complex and intricate system of channels, inlets, estuaries, embayments and islands.

The Puget Sound area offers a rich variety of vacation, recreational and holiday pursuits including big-city life, island retreats, cozy bed and breakfasts, romantic country inns and first class resorts. There are plenty of sightseeing, hiking, kayaking, and boating activities.

REPORTING RELATIONSHIP

The Chief Operating Officer (COO) reports to the Chief Executive Officer, Ellen Woodward. Current direct reports include: Marketing Manager, HR Manager, Risk/Quality Manager, two Vascular Services Managers, two Imaging Center Managers, teleRadia™ Manager, and Administrative Services Supervisor.

POSITION DESCRIPTION

The COO is responsible for the overall management of Radia operations. The COO provides the vision, leadership, and management necessary to ensure Radia has the proper operational controls, administrative and reporting procedures, and people and systems in place to effectively grow the organization while ensuring the quality of services, and operational efficiency and financial strength. The COO partners with the Chief Medical Officer, Rich Satre, MD, to establish and monitor performance standards that support the mission and core values of the company.

INITIAL PRIORITIES

• Assess internal business processes, and apply a systematic approach to address current and future growth of the business.
• Conduct ongoing operational assessment of teleRadia, imaging center and vascular services. Lead projects to improve performance in the areas of cost, productivity, utilization, throughput, service, and quality. Research and develop best practices to improve services and business performance.
• Support effective prioritization of development projects through comprehensive assessment and planning.
• Strengthen relationships with hospitals and other business partners by assuring a high level of customer satisfaction.
• Raise profile of Radia with hospital partners, medical staff, and the communities Radia serves through an effective marketing program.

SCOPE OF RESPONSIBILITIES

• Effectively integrate operations with strategic planning.
• Oversee the day-to-day operations, policies, systems and procedures and develop those that are necessary to support a dynamic, growing organization.
• Openly and honestly communicate and disseminate information on key issues, events and initiatives to ensure a well-informed staff is ready to respond to emerging issues and priorities.
• Develop systems and procedures that emphasize the recruitment, training and retention of staff. Model and promote teamwork, mutual respect, and professionalism within areas of responsibility and throughout the organization. Empower staff, effectively delegate and ensure ongoing accountability for decision-making.
• Develop a collaborative method for establishing operational, financial, facility and human resource goals and objectives.
• Continually evaluate the organizational structure so that it remains consistent with operational plans and objectives.
• Ensure proper implementation of HR policies and that performance standards are established, periodically reviewed, and maintained.
• Act as lead "client-care officer" through direct contact with patients, referring physicians, third party payers, and partner hospitals.
• Develop and maintain strong administrative and operational staff in order to ensure Radia remains responsive to the needs of the Board, physicians, patients and hospital partners.
• Work in conjunction with the Chief Medical Officer to resolve clinical performance and patient care issues.
• Ensure the development and effective monitoring of key process indicators and quality measures, and lead continuous quality and process improvement.
• Lead marketing efforts to enhance the Radia, teleRadia™, and Vascular Services brands among hospital partners, the community, and other key constituents.
• Assure compliance with applicable laws, regulations, accreditation requirements, and standards of practice.
• Serve as liaison and channel of communication between the Board and staff.

CANDIDATE QUALIFICATIONS

• Demonstrates solid business acumen, understands the complexity of factors impacting the bottom line, and enjoys leading by addressing operational and financial issues.
• Works well in a dynamic, fast-paced environment. A self-starter who is able to analyze, audit and resolve problems proactively.
• Build relationships easily and effectively across stakeholder groups by embodying integrity and inspiring confidence. Enjoys working with physicians and developing a culture of team work and collaboration.
• Action-oriented and outcome-focused; has a reputation for following through.
• Make tough decisions in a timely manner; provides feedback or delivers difficult news with honesty, tact, and respect.
• Strong financial skills as well as excellent verbal and written communication skills are required.
• Proven ability to lead high impact process improvement initiatives.

EXPERIENCE

• A minimum of 10 years high-level management experience in healthcare administration.
• Candidate should have a track record of success in managing a healthcare organization such as a radiology imaging organization, a large single or multi-specialty physician group or a high-level hospital administrative position with increasing responsibility.

EDUCATION

• An undergraduate degree in business or related field is required. Masters Degree in Business, Healthcare Administration or a related combination of education and experience is preferred.

COMPENSATION

• Compensation will be commensurate with background and experience. An attractive benefits package will be offered.

Kate Kingsley or Barbara Walker
KLKingsley Executive Search
1333 No. California Blvd., Suite 570
Walnut Creek, CA 94596

Email: kate@klkingsley.com or barbara@klkingsley.com
Web: www.klkingsley.com

Phone: 925-934-4306
Fax: 925-934-4327